Right of withdrawal (EU/EEA consumers): if you are a consumer, you may withdraw within 14 days of receiving the goods, subject to legal exceptions (e.g. perishable or opened sealed goods where applicable).
How: contact us with your order details; we will provide return instructions and refund within a reasonable period as required by law.
Damaged or wrong items: email us promptly with photos for replacement or refund.
Return costs: as required by applicable law and the terms in force at purchase.
(Sample text — align with your actual policy and timelines.)